#1 2023-11-18 13:00:03

Kocsis1

Member

Registered: 2023-08-14

Posts: 6

Why are some videos blank

When I click on some videos (like 4653) the time line shows 00 at beginning and end and there is nothing to watch.  It’s now the case with a number of others. Am I the only one experiencing this problem?

Babell

Member

Registered: 2023-04-16

Posts: 53

Re: Why are some videos blank

I personally have no problem playing any of the three videos of 4653.

richard

Administrator

Registered: 2005-01-04

Posts: 692

Re: Why are some videos blank

What's your system details Kocsis?

woodyriggs

Member

Registered: 2018-02-16

Posts: 10

Re: Why are some videos blank

Finding the same issue with a number of videos (some recent) that are greyed out and won’t start especially on iPhone. Some (not all) that i can’t view via phone play on iPad okay. Same as above with 4653, agony1 plays okay but agony2 doesn’t play on iPhone or iPad.

Last edited by woodyriggs (2023-11-19 02:14:57)

Kocsis1

Member

Registered: 2023-08-14

Posts: 6

Re: Why are some videos blank

Just tried iPad.  Same issue.

mnstrdllgf91

Member

Registered: 2022-08-14

Posts: 1

Re: Why are some videos blank

Having same issue. 2 recent videos, 5268 & 3518 both just show up gray and don’t fully load. Not ideal as I do prefer the male agonies and there are already not a lot ? I’ve tried on iPhone and iPad, on different browsers, and it’s not that the iPad can’t play videos because it can play any others but just not these two so far. A fix would be great or help on how to be able to watch these

richard

Administrator

Registered: 2005-01-04

Posts: 692

Re: Why are some videos blank

Having same issue. 2 recent videos, 5268 & 3518 both just show up gray and don’t fully load. Not ideal as I do prefer the male agonies and there are already not a lot ? I’ve tried on iPhone and iPad, on different browsers, and it’s not that the iPad can’t play videos because it can play any others but just not these two so far. A fix would be great or help on how to be able to watch these

Have you tried downloading them?

wrig31

Member

Registered: 2013-12-06

Posts: 25

Re: Why are some videos blank

Having same problem. Tried downloading them—the play icon has a line through it. Will not play or download.

richard

Administrator

Registered: 2005-01-04

Posts: 692

Re: Why are some videos blank

Ok can everyone post their geographical region or send us a Support Ticket with that info? Thanks.

Kocsis1

Member

Registered: 2023-08-14

Posts: 6

Re: Why are some videos blank

I submitted

wrig31

Member

Registered: 2013-12-06

Posts: 25

Re: Why are some videos blank

Southeastern United States.

wrig31

Member

Registered: 2013-12-06

Posts: 25

Re: Why are some videos blank

Same problem with the revival from #4433. This seems to arise most frequently with revivals—the old agony is fine, but the new revival video does not work.

dk9uk_ppla

Member

Registered: 2021-06-02

Posts: 3

Re: Why are some videos blank

#4433 does not work on my iPad, I‘m living in Germany

richard

Administrator

Registered: 2005-01-04

Posts: 692

Re: Why are some videos blank

Same problem with the revival from #4433. This seems to arise most frequently with revivals—the old agony is fine, but the new revival video does not work.

What platform, Apple or Windows?

wrig31

Member

Registered: 2013-12-06

Posts: 25

Re: Why are some videos blank

iPhone.

richard

Administrator

Registered: 2005-01-04

Posts: 692

Re: Why are some videos blank

Ok w'ere uploading these videos with different encoder settings over the next few days, let's see if it makes a difference.

dk9uk_ppla

Member

Registered: 2021-06-02

Posts: 3

Re: Why are some videos blank

Thanks, everything is working now!

richard

Administrator

Registered: 2005-01-04

Posts: 692

Re: Why are some videos blank

Anyone else?  The updated videos might take 24 hours to get through the network but you should see them all working within a day or so (hopefully)

Kocsis1

Member

Registered: 2023-08-14

Posts: 6

Re: Why are some videos blank

Yup it’s working now. Thanks!