#1 2021-12-07 17:37:55

atticus9999

Member

Registered: 2018-03-24

Posts: 2

Payment Issue

I recently got an email stating my subscription for BA has failed to rebill because of my payment method.  I went to my ccbill acct and reentered my CC info and got error messages. I tried 2 different cards that are active and still nothing.  I went though their help desk and found out that BA does not accept VISA anymore?  Does anyone know when this happened?  That’s really a bummer because I do not have any other type of payment method to use.

richard

Administrator

Registered: 2005-01-04

Posts: 692

Re: Payment Issue

For CCBill customers there's a gap of a few weeks before Visa will be accepted again, unfortunately.

rahdull

Member

Registered: 2018-07-22

Posts: 7

Re: Payment Issue

I recently got an email stating my subscription for BA has failed to rebill because of my payment method.  I went to my ccbill acct and reentered my CC info and got error messages. I tried 2 different cards that are active and still nothing.  I went though their help desk and found out that BA does not accept VISA anymore?  Does anyone know when this happened?  That’s really a bummer because I do not have any other type of payment method to use.

i had the exact same thing the admin told me to create a new account. As for accepting VISA i use it and they do accept. the default billing provider seems to have switched to GMBilling and i have no way to change during the billing process like before. i recommend to just make a new account and ask a admin to transfer any favorites you have to your new one.

simplicissimus1

Member

Registered: 2017-03-23

Posts: 1

Re: Payment Issue

I too ran into issues when trying to reactivate my account. GMBill refused to charge my card giving error message "Blocked by riskcheck rule(s):2045" and CCBill doesn't for some reason accept Mastercard as valid paymend method.

Last edited by simplicissimus1 (2021-12-10 15:38:11)

richard

Administrator

Registered: 2005-01-04

Posts: 692

Re: Payment Issue

Submit a support ticket and we can find a workaround until things return to normal.

atticus9999

Member

Registered: 2018-03-24

Posts: 2

Re: Payment Issue

Thank you everyone for your help.  I will submit a support ticket